Support & Reordering
Can I Reorder The Same Design Later If I Loved My Magnets?
Quick Answer
Yes, if you loved a previous order and want to reorder the same photo or design, email info@snappedmemorymagnets.com with your original order details, and we can help you place a repeat order using the same image.
The Full Picture
It's common for customers to want more of something that worked well the first time, additional copies of a favorite family photo magnet to give as gifts to more relatives, replacements for a magnet that eventually shows wear after years of daily use, or simply wanting a second set of a design that turned out beautifully the first time around.
Referencing your original order details, an order number if you have it, or enough information about when and what you ordered, helps us locate your previous photo and specifications quickly, rather than needing to re-upload and reconfigure everything from scratch. This is particularly useful for a design that was carefully cropped or adjusted the first time around, since referencing the original order helps preserve exactly what worked well rather than risking a slightly different result on a fresh upload.
For customers who kept their original uploaded photo file on hand, reordering is just as simple as placing a new order with the same image, but if you no longer have easy access to the original file, letting us know about your previous order is the fastest path to recreating the same design accurately.
Pro Tips
- Keep your order confirmation email or order number on file if you think you might want to reorder the same design later.
- If you no longer have your original photo file, reach out and reference your previous order, we can help locate the details.
- Reordering is a great option for replacing a magnet that's shown wear after years of use, rather than assuming you'd need to start over with a new photo entirely.
- Consider reordering a favorite design at a larger pack size if you want to distribute it to more family members than your original order covered.
- Don't hesitate to reach out even if it's been a long time since your original order, we're happy to help track down previous order details.
A Real-World Scenario
A customer who ordered a small 5-pack of a favorite family photo two years earlier wanted to give the same design as a gift to a few more relatives. By emailing with her approximate order date and a description of the photo, Snapped Memory Magnets was able to locate her previous order and reproduce the same design accurately for a new gift order.
When to Reach Out
Bottom Line
Reordering a favorite past design is simple and welcomed, referencing your original order details, or reaching out even without them, helps us recreate exactly what you loved the first time.