What Happens If My Magnets Arrive Damaged?

Shipping damage, while uncommon for a well-packaged small product like a photo magnet, can happen with any physical item moving through a shipping network, a package handled roughly, corners crushed, or an unexpected impact during transit. Because every magnet is a hand-pressed, personalized product, not something you can simply reorder from generic stock, Snapped Memory Magnets treats shipping damage seriously and works directly with customers to resolve it.

The most useful first step if a package arrives damaged is documenting it clearly, photos of the damaged magnet or magnets, the packaging itself if it looks like it took visible damage in transit, and your order number, before doing anything else with the packaging or product. This documentation makes it much easier and faster for us to understand exactly what happened and determine the right resolution, whether that's a reprint of the affected magnets or another appropriate solution.

Because photo magnets are personalized to your specific uploaded images, a damage resolution isn't as simple as pulling a replacement from generic inventory, it typically means re-pressing your specific photos again. This is fully supported, but reaching out promptly after noticing damage, rather than waiting, helps us address it faster, especially if your order was tied to a specific gift or event date.

• Take clear photos of any damage immediately upon opening your package, before disposing of any packaging materials.
• Include your order number when reaching out, so we can quickly locate your specific order and photos used.
• Reach out as soon as you notice damage rather than waiting, especially if your magnets were tied to an upcoming gift or event date.
• Keep the damaged packaging until the issue is resolved, in case additional documentation is needed.
• Don't attempt to repair or rework a damaged magnet yourself, reach out to us directly for the appropriate resolution instead.

A customer received a 9 pack with two magnets showing visible corner damage from a rough shipping handling. She photographed the damage immediately and emailed Snapped Memory Magnets with her order number, and the affected magnets were re-pressed and reshipped promptly, well ahead of the birthday gift date she'd originally ordered for.

Shipping damage on a personalized, hand-pressed product is handled directly and promptly, documenting the issue with photos and reaching out with your order number is the fastest path to a resolution.