What File Formats And Photo Sources Can I Upload At Checkout?

Most customers upload directly from their phone's camera roll, which produces a standard JPEG file that works seamlessly with the checkout upload process. Photos saved from a computer's photo library, an external hard drive, or downloaded directly from a cloud storage service (rather than a compressed sharing link) work equally well, since the file format itself, JPEG or PNG being the most common, is straightforward for the upload and pressing process to handle.

Where photo source matters more than file format specifically is in the resolution and compression level of the actual image, which is covered in more depth in an earlier FAQ. A screenshot of a photo, or an image downloaded from a text message thread or social media post, will typically be a valid file format (JPEG or PNG) but at a meaningfully lower resolution than the original source file, which affects print quality more than the format itself does.

For scanned photos, particularly older family prints being scanned for the first time specifically for a magnet order, a reasonably high scan resolution produces a standard JPEG or PNG file that works the same way as a digital photo at checkout, the scanning step is really about capturing enough original detail, after which the resulting file behaves like any other upload.

• Upload directly from your phone's camera roll or a computer's photo library rather than a screenshot or downloaded social media copy whenever possible.
• JPEG and PNG are both fully supported and work equally well, the format itself rarely causes an issue.
• For scanned prints, use as high a scan resolution setting as your scanner or scanning app allows.
• If you're unsure whether your specific file will upload correctly, most standard photo apps and cloud services export in compatible formats automatically.
• If you encounter any upload issue at checkout, email us directly rather than trying multiple format conversions on your own.

A customer scanning an old family photo for the first time initially used a quick, low-resolution scanning app setting to save time, then re-scanned at a higher resolution setting after realizing the resulting magnet would look sharper with more original detail captured, a five-minute adjustment that made a real difference in the finished product.

Standard JPEG and PNG files from your camera roll, computer, cloud storage, or a good scan all work smoothly at checkout, the resolution and quality of the source image matters far more than the specific file format.